Refund policy
Return and Refund Policy
Effective Date: August 9, 2026
Flint Hills Barns and Buildings Co., operated by BJP Stores LLC, wants customers to understand the return process before placing an order. Because our catalog includes both standard merchandise and large, freight-delivered, custom, and made-to-order products, return eligibility and costs may vary by product.
Please review this policy and any product-specific return terms before completing your purchase.
1. Contact Information
For questions about returns, cancellations, damaged deliveries, or refunds, contact:
Flint Hills Barns and Buildings Co., operated by BJP Stores LLC 911 Housatonic Street Burlington, KS 66839
Email: bobby@flinthillsbarns.com Phone: 620-551-1194 Customer-service hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time, excluding holidays
2. Return Eligibility
Eligible products may be returned if a return request is submitted within 14 calendar days of delivery, subject to the conditions and exclusions described in this policy.
To qualify for a return, the product must:
- Be unused, unassembled, uninstalled, and undamaged;
- Be in its original condition and original packaging;
- Include all parts, accessories, manuals, hardware, labels, and documentation;
- Have proof of purchase from Flint Hills Barns and Buildings Co.; and
- Receive return authorization from us before being shipped.
Submitting a return request does not automatically guarantee that the return will be approved.
Products must not be returned to Flint Hills Barns and Buildings Co., a manufacturer, supplier, warehouse, or carrier without written return instructions. Unauthorized returns may be refused and may not qualify for a refund.
3. Standard Products
Standard products are products not identified as custom, personalized, configured, made-to-order, special-order, clearance, final sale, or otherwise non-returnable. Standard products are eligible for return under the general conditions in Section 2, subject to the exclusions in Section 5.
If you are unsure whether a product qualifies as a standard product, contact us before purchasing.
4. Freight Deliveries
Freight deliveries are shipments transported by a freight carrier — typically on a pallet or flatbed — rather than by a parcel carrier such as UPS or FedEx. Products that are large, heavy, or oversized (including but not limited to container shelters, container houses, barn kits, and similar structures) are generally shipped via freight.
Freight-delivered products may be eligible for return under Section 2 unless the product page identifies the item as custom, made-to-order, special-order, final sale, or otherwise non-returnable. Buyer-preference freight returns remain subject to return authorization, return freight costs, restocking fees when applicable, and all return-condition requirements described in this policy.
Freight-delivered products are also subject to the following inspection requirements:
- Customers must inspect the shipment, packaging, and visible components before accepting delivery whenever reasonably possible.
- Any visible damage, missing components, or packaging irregularities must be noted on the carrier's delivery receipt before signing.
- Photographs of the shipment, packaging, labels, and any damaged areas must be taken at the time of delivery.
- Flint Hills Barns and Buildings Co. must be contacted within 48 hours of delivery if damage or shortage is identified.
Signing a delivery receipt without noting visible damage may affect our ability to file or recover a freight claim on your behalf.
5. Products That Cannot Be Returned
Unless otherwise required by applicable law, the following products are non-returnable:
- Custom, personalized, configured, modified, or made-to-order products;
- Special-order products once supplier processing or production has begun;
- Products that have been assembled, installed, anchored, altered, used, or damaged after delivery;
- Products missing original parts, accessories, packaging, or documentation;
- Clearance, liquidation, or final-sale products identified as such before purchase;
- Gift cards;
- Products damaged because of improper storage, assembly, installation, maintenance, handling, or use;
- Products returned without prior written authorization; and
- Products for which the return period has expired.
Additional return restrictions may appear on an individual product page. When disclosed before purchase, those product-specific terms form part of this policy.
6. How to Request a Return
To request a return, contact us at bobby@flinthillsbarns.com or 620-551-1194 within 14 calendar days of delivery.
Please provide:
- Your name;
- Your order number;
- The product you wish to return;
- The reason for the return;
- Photographs showing the product and its current condition; and
- Any additional information reasonably requested to evaluate the return.
If the return is approved, we will provide written instructions and, when applicable, a Return Merchandise Authorization (RMA) number.
Approved products must generally be delivered to the designated return location or accepted by the authorized return carrier within 14 calendar days after return authorization, unless your written instructions provide a different deadline.
Do not ship or transport an item until you receive written authorization and the correct return destination.
7. Return Shipping and Related Costs
For returns based on buyer preference, change of mind, ordering error, or another reason not caused by Flint Hills Barns and Buildings Co., the customer is responsible for all return-related costs. These may include:
- Return shipping or freight;
- Carrier pickup charges;
- Packaging or repackaging;
- Palletization;
- Disassembly;
- Loading equipment;
- Storage charges;
- Redelivery or unsuccessful-pickup fees; and
- Other costs required to return the product safely.
If a prepaid return label or carrier arrangement is provided for convenience, its cost will be deducted from the refund unless the return resulted from a confirmed defect, shipping damage, or fulfillment error for which we are responsible.
Original outbound shipping and delivery charges are non-refundable for buyer-preference returns. If outbound shipping was included in the product price or advertised as free, an outbound shipping or freight deduction may be made only when that deduction or its method of calculation was clearly disclosed to the customer before purchase.
For returns resulting from a confirmed carrier error, supplier error, or fulfillment error attributable to Flint Hills Barns and Buildings Co., we will arrange and cover the cost of return shipping or freight and will not deduct outbound shipping costs from the refund.
Customers should use a trackable and appropriately insured shipping method. Flint Hills Barns and Buildings Co. is not responsible for products lost or damaged during an unauthorized or customer-arranged return shipment.
8. Restocking Fees
Approved returns may be subject to a restocking fee only when the applicable fee or the method used to calculate it was clearly disclosed to the customer before purchase.
The return-authorization instructions will confirm any previously disclosed restocking fee but may not introduce a new restocking fee or calculation method after purchase.
No product should be shipped for return until the customer has reviewed the return instructions and confirmed the return destination.
9. Damaged Deliveries
Customers should inspect the shipment, packaging, and visible components before accepting delivery whenever reasonably possible.
If visible damage, missing components, or packaging damage is present:
- Photograph the shipment, packaging, labels, and damaged areas;
- Clearly note the damage or shortage on the carrier's delivery receipt before signing;
- Keep all packaging and damaged materials; and
- Contact Flint Hills Barns and Buildings Co. within 48 hours of delivery.
Signing a delivery receipt without noting visible damage may affect our ability to submit or recover a freight claim.
If concealed damage is discovered after unpacking, stop assembly or installation and contact us as soon as possible, but no later than seven calendar days after delivery. Include photographs or video showing the packaging, product, damage, shipping labels, and delivery condition.
Do not discard packaging, repair the product, assemble it, install it, or return it without instructions. These actions may affect claim eligibility.
After reviewing the claim, if damage is confirmed to be the result of carrier handling or a supplier error, Flint Hills Barns and Buildings Co. will make the customer whole by arranging for replacement parts, repair, product replacement, a partial refund, or a full refund, as appropriate. We will manage the freight or carrier claim process on your behalf and will not require you to absorb costs attributable to carrier or supplier fault. We will acknowledge the claim and explain the next steps promptly. Resolution time varies depending on the product, available documentation, replacement-part availability, and carrier or supplier investigation.
Minor packaging damage that does not affect the product itself does not automatically qualify the order for replacement or refund.
10. Defective or Incorrect Products
If you receive a product that is defective or incorrect — meaning it materially differs from the confirmed order in model, dimensions, configuration, quantity, material specification, expressly selected finish or color, or essential advertised features — contact us promptly and provide photographs, video, or other documentation reasonably needed to verify the issue.
Minor variations in natural materials, grain, texture, color appearance, screen display, lighting, or reasonable manufacturing tolerances do not automatically constitute an incorrect or defective product.
Once confirmed, Flint Hills Barns and Buildings Co. will work with the supplier or manufacturer to provide an appropriate resolution at no additional cost to you. Depending on the product and circumstances, this may include:
- Replacement parts;
- Repair assistance;
- Product replacement;
- A partial refund; or
- A full refund.
Do not return, repair, assemble, modify, or install the product before receiving instructions.
11. Missing or Lost Shipments
If an order has not arrived within the estimated delivery period, contact us so we can investigate with the supplier or carrier.
If the shipment is confirmed lost, we will work with the appropriate party to arrange a replacement or refund. Carrier investigations and freight claims may require additional processing time.
An incorrect or incomplete delivery address provided by the customer may result in additional shipping, storage, correction, or redelivery charges.
12. Order Cancellations
Cancellation requests must be submitted as soon as possible. Orders may enter processing immediately or on the same business day, and no cancellation window is guaranteed unless expressly stated on the product page.
An order may be canceled for a full refund only if supplier processing, procurement, manufacturing, fulfillment, or shipment has not begun. An approved cancellation will receive a full refund unless documented, non-refundable costs were disclosed before purchase or expressly authorized by the customer, to the extent permitted by applicable law.
Custom, personalized, configured, made-to-order, and special-order products cannot be canceled after supplier processing or production begins.
If an order has already shipped, it cannot be canceled. The customer may request a return after delivery if the product otherwise qualifies under this policy.
13. Refund Review and Processing
After an authorized return is received, it will be inspected to confirm that it meets the return requirements.
We will notify you whether the refund has been approved, partially approved, or denied. Approved refunds will be issued to the original payment method within 14 business days after the authorized return is received and inspected, less any applicable:
- Restocking fee disclosed before purchase;
- Original or return shipping and freight costs permitted under Section 7; and
- Documented deductions for missing parts or customer-caused damage permitted under Section 14.
Your bank or card issuer may require additional time to post the credit to your account.
We cannot issue a refund to a different card, bank account, or payment method except where required by the payment provider or applicable law.
If a refund is denied, we will provide a written explanation of the reason. If you believe the denial was made in error, you may contact us to request a review.
14. Partial Refunds and Refused Returns
A partial refund may be issued when an approved return:
- Is missing parts, hardware, accessories, manuals, or packaging;
- Shows handling or condition issues not caused by us, the supplier, or the carrier; or
- Has incurred costs that are deductible under this policy.
Returns submitted or shipped outside the applicable return period, sent without authorization, or received in an ineligible condition may be refused.
If a refused return must be shipped back to the customer, the customer will be responsible for the associated shipping, freight, storage, and handling charges.
15. Exchanges
We do not guarantee direct exchanges for buyer-remorse returns. An eligible customer may be required to complete the approved return process and place a separate order for the replacement product.
For confirmed damaged, defective, or incorrect products, we will coordinate the appropriate replacement or corrective action without requiring the customer to place a new order unless otherwise agreed.
16. Manufacturer Warranties
Some products may include a separate manufacturer's warranty. Warranty claims are governed by the applicable manufacturer's terms and are separate from this return period.
Flint Hills Barns and Buildings Co. will assist customers with identifying the appropriate warranty process when warranty information is available.
17. Changes to This Policy
We may update this Return and Refund Policy periodically. Changes take effect when posted on flinthillsbarns.com and apply to purchases made after the revised effective date.
The policy in effect on the date of purchase will govern that order, except where applicable law requires otherwise.
18. Questions
Questions about this policy should be directed to:
Flint Hills Barns and Buildings Co., operated by BJP Stores LLC Email: bobby@flinthillsbarns.com Phone: 620-551-1194
By placing an order through flinthillsbarns.com, you acknowledge that you have reviewed and accepted this Return and Refund Policy, including any product-specific terms disclosed before purchase.